Frequently Asked Questions

Everything you need to know about bringing Jimmy comfort into your home.

What is the average shipping time for furniture items?

Most of our home essentials are processed within 2-3 business days. Due to the size of some furniture pieces, delivery typically takes between 7 to 14 business days depending on your location.

Do you offer white-glove delivery and assembly?

Yes, we offer premium white-glove delivery for an additional fee. This includes bringing the item into your room of choice, full assembly, and the removal of all packaging materials.

What is your return policy for home decor?

We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Please ensure items are in their original packaging and condition.

Are your wood products sustainably sourced?

At Jimmy, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility.

Do your products come with a warranty?

All Jimmy furniture pieces include a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you build your dream home now and pay later.